200.56 - Baitman Mail Box (F)

Customer Crawler Complaint

Dear Sir

Thank you for your correspondence concerning the “Crawlers” that you ordered and that you claim don’t “crawl….

We operate a reputable and outstanding Bait Supply company and do not tolerate any negative complaints. For this reason we turned the matter over to our Complaint Bureau for a complete investigation. The report is as follows:

1. The Baitman supplies a variety of Baits including “Fresh”, “Artificial”, and “Freeze-Dried”. It is concluded that the customer ordered Artificial Bait which is the reason why they didn’t crawl.
2. Actually, The Baitman noticed the error and corrected the order to “Fresh”, but it has been determined that the customer ignored the instructions that were included in the packing slip. It very clearly states, “in small print” that our Fresh Bait is not to be used in Salt Water. The customer not only killed his own bait but also voided all warranties.

We value your patronage, but we just can’t be having these complaints which may damage our reputation. Any report on your part to the “Worm Bureau” will be considered Libelous and slanderous which will result in us not including packing slips in future orders and thus all orders received would be “as is”.

We regret to take such action to such a valued customer. All this can be avoided simply by “stopping your complaining”. We know that you will understand our position. Good Fishing, Sir.

Baitman Enterprises
2/15/01
200.56